Getting Your Goods
During the checkout process on our site you will be able to choose whether you want to have your order delivered to your invoice address or an alternative delivery address, or whether you wish to pickup your goods
So long as all the goods on your order are in stock, any orders placed prior to 12.00am will be dispatched the same working day on a next working day delivery service. Any orders placed after 12.00 (again providing the goods are in stock) are guaranteed to be dispatched on the next next working day. Pallet shipments (orders of 30kg+) will be dispatched on a 1-3 working day delivery service.
Special Delivery Instructions
If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested.
You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
we will only ship to the Uk mainland only
Should we be out of stock of an item, we will inform you as soon as possible.
Unfortunately, we cannot offer compensation for deliveries that are delayed.
Customers living in remote areas should note that some delivery services may be affected, or may not be available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 01708 744 799
If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.
Fire Integrity Ltd offers you a variety of payment methods, allowing you to pay in the most convenient way. You can set up a 30 day trade account (after approval), pay by card, request a proforma, send a cheque to us with an order or even pay when you come and pick-up the goods from our trade counter! We do not store any of your payment details on our system, so your security is never put in jeopardy, complying with the Data Protection Act.
Should you ever have a query regarding your security or the authenticity of the site, then please contact firstname.lastname@example.org and we will be sure to answer any of your questions as quickly as possible.
You can cancel your order (or any part of it) for any reason before delivery or within 14 days from receipt of delivery. Email us or call us on 01708744799 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 14 days or simply send us the goods with a note.
Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded.
We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. We do not charge a re-stocking fee.
You need to return the goods to us at your cost within two weeks following your cancellation.
If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.
If you struggle to return large or heavy items, please contact us on 01708 744 799 and we will arrange collection of the goods. We will deduct the cost of this collection from your refund.
Products which are made to measure or to customer specification (eg fire doors)can not be returned and refunded unless faulty.
Any returns within the UK should be sent, together with your original order details, to:
Fire integrity ltd
Unit E1 the seedbed
UK Tax Charges
We charge UK VAT at 20% (VAT no GB).